Return Policy

Return & Exchange Policy

We want every customer to have a satisfying shopping experience. If you have any issues with your order or need to request a return or exchange, please review the following policy and follow the required process. Our team will do our best to provide convenient and efficient after-sales support.

Return Period

Customers may request a return or exchange within 30 days after receiving their order.

To be eligible for a return or exchange:

The item must be unused and in its original condition.
The packaging, accessories, and included items must be complete.
The item must not have any damage caused by misuse.
Valid order information must be provided.

Requests submitted after the return period may not be accepted.

Eligible Return & Exchange Cases

Returns or exchanges may be accepted in the following situations:

The item has a quality issue.
You received an incorrect item or missing item.
The item was damaged during shipping.
The item significantly differs from the order details.

For personal reasons such as size, color preference, or change of mind, items must remain unused and in original condition.

Non-Returnable Situations

Returns or exchanges may not be accepted if:

The item has been used, washed, or damaged.
The item is no longer suitable for resale.
Original packaging, accessories, or related materials are missing.
The request is submitted after the return period.
The damage was caused by improper use or handling.
The item is not eligible for return due to hygiene or product-specific requirements.

Return & Exchange Process

To request a return or exchange, please follow these steps:

Contact our customer support team with your order number and details.
Explain the reason for the request and provide photos or supporting information if required.
Wait for approval and further instructions.
Return the item according to the provided return information.
After receiving and inspecting the returned item, we will process your refund or exchange.

Please do not send items back without prior confirmation, as this may affect the processing of your request.

Refunds

Refunds will be processed after the returned item has been approved and inspected.
Refunds will be issued to the original payment method.
Processing times may vary depending on payment providers and banks.
Original shipping fees are generally non-refundable unless the return is caused by our error or a product issue.

Exchanges

If you need to exchange an item, please contact us first to confirm availability and exchange details.

Exchange requests will be processed after the returned item has been received and inspected. If the replacement item is unavailable, we may provide a refund or another suitable solution.

Return Shipping Costs

If the item is defective, damaged during shipping, or incorrectly sent, we will cover the return shipping costs.
If the return is due to personal reasons, customers are generally responsible for return shipping costs.